Shipping policy
Welcome to Casahuda.
Every piece at Casahuda is selected to combine effortless style, comfort, and everyday confidence. We work with trusted fulfillment partners to deliver your order safely and efficiently.
Order Processing
Orders are prepared within 1–3 business days after payment confirmation.
During promotional periods or holidays, processing may require a little extra time. If this happens, we appreciate your patience and understanding.
Shipping Times
Estimated delivery times:
- Italy: 5–9 business days
- Europe: 6–12 business days
- United Kingdom: 6–12 business days
- United States & Canada: 7–14 business days
- Australia & New Zealand: 8–15 business days
- Rest of the World: 8–18 business days
These estimates begin after the order has been processed.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information. Tracking updates may take 24–72 hours to become available.
Shipping Costs
Shipping costs are displayed during checkout before payment is completed.
Occasionally, we may offer free shipping promotions on selected orders.
Delivery Information
Please ensure that your shipping address is complete and accurate before placing your order.
Casahuda cannot be held responsible for delays or failed deliveries caused by:
- Incorrect or incomplete addresses
- Customs inspections
- Severe weather conditions
- Carrier delays
- Other circumstances beyond our control
Customs & Import Duties
International orders may be subject to customs duties, taxes, or import fees according to your country's regulations. These charges are the responsibility of the customer.
Lost or Delayed Shipments
If your tracking has not updated for several days or your parcel appears delayed, please contact us. We will work directly with the shipping carrier to investigate and assist until your order reaches you.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, contact us within 7 days of delivery and include:
- Your order number
- A brief description of the issue
- Clear photos showing the product
Our support team will review your request and provide the appropriate solution.
Order Changes & Cancellations
Orders may only be modified or cancelled within 12 hours after purchase.
After production or fulfillment begins, changes are no longer possible.
Contact
Casahuda
Email: casahuda@outlook.com
Phone: +39 334 928 8575
Address: Via della Resistenza 41 44022 Comacchio FE Italy